I’m sure you’ve heard the phrase, “We have two ears and one mouth, and therefore we should listen more than we speak.”

I’ve heard it so many times that it’s permanently ingrained into my brain. How about you?

As I explore the social web it seems as though companies completely forget…

I’m sure your first instinct is to say, “Heck no … I would never do that!”

Are you sure of that?

Now, I’m not talking about literally “flying the bird” in the face of  your prospects.  I actually think that would be much better, because if you did take such…

I’m sure you remember Google Wave right?  What about Google Buzz?

When those services began I have to admit I was very excited to get in and try them out, and before I even had the chance, I was convinced they’d be successful.

As I look back and try to determine…